Download the new version of Blackberry Desktop Manager 5.0.1 B73 here: http://tinyurl.com/y89xotk
RIM was working on this issue with the BlackBerry Desktop Manager for over a few months now. Finally there is a fix for “Launch SplashID on the Device and try sync again” error. We would like you to try it and let us know if all is well… 🙂
Hooray! RIM fixed the issue causing sync failure with SplashID in the BlackBerry Desktop Manager!